Enhancing Attendee Engagement with Technology with Kenes

At the heart of innovation, Kenes is contributing to the growing trend of enhancing attendee engagement, helping set the stage for more dynamic, inclusive, and engaging events.

Author: Limor Cunia, Vice President, Clients & Operations, at Kenes Group

Today, participants expect more than just passive attendance; they want events that are interactive, convenient, and accessible. Technology, particularly Artificial Intelligence, plays a crucial role in shaping these experiences. It not only streamlines event logistics but also redefines how content is delivered, interacted with, and shared.

Streamlined Registration and Badge Printing

In response to the increasing demand for efficiency and convenience, many organisations are exploring ways to make check-ins faster and more intuitive. Kenes has embraced AI-powered solutions, such as facial recognition technology at onsite kiosks, so that attendees can swiftly collect their badges. This self-service approach is complemented by a Congress App, which offers an even more seamless experience, allowing delegates to print their badges directly from their phones.

“Our goal has always been to reduce friction for attendees from the moment they arrive,” says Uzi Drori, CIO, Kenes Group. “By leveraging these technologies, we make the registration process incredibly efficient, giving delegates more time to focus on what truly matters – learning, networking, and engaging with content.”

Real-Time, AI-Powered Content Accessibility

Traditionally, content accessibility has been limited by time, language, and other logistical constraints. Today, AI is breaking down these barriers. Tools like Kenes AI Translations provide real-time translations and text-to-speech services for live sessions, enabling a truly global audience to engage with content in their preferred language.

For those who miss a session or want to revisit key takeaways, AI is also helping attendees catch up. Session AI Summaries deliver concise, accurate overviews of presentations, while the AI Podcast tool allows session transcripts to be converted into engaging podcasts, making it easy to listen to content on the go – long after the event concludes.

Smart Assistance for Attendees

AI-driven solutions are also supporting attendees and exhibitors throughout the event journey. From the moment delegates register, they have access to AI-powered Chatbots and Mailbots that provide instant answers to common questions, offer event updates, and assist with logistics such as session schedules or accommodation. This reduces the need for manual intervention and helps attendees navigate the event with ease.

AI-Powered Abstract and Review Management

Scientific societies and event organisers face the challenge of managing the submission and review of a large volume of abstracts. Kenes is utilising AI to streamline this process, making it easier for authors to submit high-quality abstracts and for reviewers to make faster, data-driven decisions. The AI assistant for abstract submission helps authors optimise their submissions, improving both the quality and the likelihood of acceptance. Meanwhile, the AI abstract review tool analyses submissions, flags high-potential abstracts, and helps reviewers make more informed evaluations based on historical data.

“The use of AI in abstract management is a game-changer,” notes Uzi Drori. “It is not just about improving submission quality but also about using data-driven insights to make the review process more efficient and consistent.”

Setting a New Standard for Event Experiences

The role of technology in event engagement is evolving rapidly, and companies like Kenes are leading the way in integrating innovative solutions. From streamlining registration and content accessibility to providing real-time assistance and abstract submission processes, these AI-driven tools are helping shape the future of events.

By embracing these advancements, Kenes and other event organisers are setting a new standard for how events should be experienced. The integration of technology enables a future where every attendee, regardless of location or background, can engage fully with the content and connections that events have to offer. This article was kindly provided by Kenes Group, one of IAPCO's long-standing members.
 

IAPCO is a global not-for-profit membership organisation whose mission is to raise the standards of service amongst its members and other sectors of the meetings and events industry by means of continuing education, interaction with other professionals and research. IAPCO today represents 138 accredited businesses of professional congress organisers in 40 countries.
 

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