Helsinki Airport awarded having the best customer experience in Europe

7th Mar, 2019

Airports Council International (ACI) World has revealed the winners of its world-renowned Airport Service Quality Awards which recognizes airports around the world that deliver the best customer experience in the opinion of their passengers. Helsinki Airport has been awarded in category Best Airport by Size and Region (15–25 million passengers in Europe).

"Serving passengers and developing the customer experience based on their needs and expectations is at the heart of our strategy at Finavia and Helsinki Airport. Our aim is to deliver smoothly running processes, high quality services, comfortable and functional terminals, and friendly customer service. We work to improve all of these every day at Helsinki Airport. We are very happy to receive the award of the Best Airport by Size and Region (15–25 million passengers in Europe). This achievement is a great acknowledgement of the hard work we have been doing to make sure our customers will have a smooth journey. I want to say a warm thank you to our employees and partners for making this possible," says Finavia’s CEO Kimmo Mäki.

Finavia wants to ensure smooth travel and high-quality customer experience also in the future. Helsinki Airport is going through a EUR 1 billion development programme, during which Finavia will do the utmost to develop the airport from a customer experience point of view. In February, the newest expansion area, Aukio, was opened offering a showcase of Finland and Finnishness for travellers.

"The Airport Service Quality Awards celebrate the achievements of airports in delivering the best customer experience and they represent the highest possible accolade for airport operators around the world," said ACI World Director General Angela Gittens.

ASQ Awards is based on a passenger survey delivered to almost 650,000 passengers at 376 airports across 90 countries worldwide. Passengers evaluated for example check-in, security, Food & Beverage, airport facilities and accessibility.

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